What is your vision on Knowledge Management future ? What do you think the main trends are today and will be in the next years ?
Ten years ago, some polemical articles developped the idea that two KM strategies compete on the basis of culture, history, nature of business, etc.
According to that theory, organizations should choose one or the other of these strategies, the two of them being incompatible. Yet studies show that companies works in a 50/50 mode, depending on their nature, their culture, etc. For instance a company with a strong engineering culture will be more in the codification while a consulting company will use the socialization model. In the future, I think that KM will be a mix of both strategies, using different tools, methods and strategic management. Codification and socialization, both strategies are operative. The two approaches are not opposed but complementary!
How organizations can use Knowledge Management to improve their competitiveness and optimize their businesses results? And what are the main expected benefits?
There are two ways to deal with KM in companies:
To answer the question How?: It is necessary to initiate a “KM virtuous cycle” in four steps:
The KM Virtuous Cycle is a process loop which enables the renewal of knowledge portfolio.
We just talked about the business benefits on a global perspective, but what are the benefits for employees?
There are benefits at all levels, not only for managers and stakeholders. It is essential to integrate the employees in the full cycle (strategic, operational, innovation). Benefits may be not enough recognized but they are real:
For instance, in some engineering companies, there are “levels of expertise” patterns that rewards the knowledge contribution of employees. Thanks to this kind of approach, people can be recognized for the value of their knowledge which is very rewarding. The problem is that companies which only think about the bottom-line, the production process, don’t often realize it. Other type of benefits can be reached through KM: Customer Knowledge Management for instance provides better knowledge of customers to improve customer relationships management…
What are your recommendations to start an effective Knowledge Management project and its successful roll-out?
For the project deployment, organizations should adopt the “Water Lily strategy”. The water lily evokes a well known childish riddle: « a water lily doubles its surface every day, if it already took forty days to cover half of the pond, how many days are needed to cover the entire pond? ». An imprudent and too fast answer would be « eighty days» while considering that as much time is necessary to cover one half that the other. This answer neglects the water lily nature and the initial hypothesis! If you transcribe this riddle in term of project management, it may be: « a KM project is expensive, if the project costs 40 M€ to cover the needs for managing half of the Knowledge Capital, how much will be needed for managing the entire Knowledge Capital?». The linear extrapolation of costs will answer undoubtedly rather toward 80 M€ than 41M€! One doesn't have the habit to evoke the hypothesis of the water lily in this kind of problem.
Yet a KM project is not linear, but of exponential growth. The overall cost benefit from experience. Small projects that succeed are then spread within the organization. The Water Lilly is a strategy with constant effort and exponential results. My recommendation: when it comes to KM, do not use a “roadmap” strategy it does not work! Organizations must instead start small. It is the best way to include the change process, incentive factors, and the emergence phenomenon in complex systems. Organizations will also need the commitment of the top management. The benefits multiply with a constant energy injection.
In short: Start too small!
In your opinion, what are the major hurdle to overcome and the pitfalls to avoid?
Do you think there are cultural specificities on Knowledge Management maturity depending on your geographical location?
For sure !
For example: there are socialization countries (e.g. Latin cultures) and codification countries (e.g. northern developed countries). The issues do not arise in the same way depending on countries. Depending on their historical situation, there are different approaches to the problem. For instance in India there is plenty of young people. For them, the main problem is "the last mile problem": they possess the knowledge, but 1 billion people need to be trained so for them this is more an issue of knowledge dissemination. In the Industrialized countries we have exactly the opposite: we are going to lose 40% of our workforce in the next 10 years therefore it’s more a knowledge preservation issue…