The easy definition of KM is the ideas, experience, events that people share and exchange in particular issue which can lead improvement as well innovation.
source : by elmi on knowledge-management-online.com
What is your vision on Knowledge Management future ? What do you think the main trends are today and will be in the next years ?
Nick: I think the main trend I see that is closest to my vision, is that KM is becoming a requirement from big companies, who are increasingly requesting that their suppliers and subcontractors develop or demonstrate a capability in KM. This will lead to the mainstreaming of KM.
Tom: I agree, it will take the big companies to make it a requirement of their suppliers and partners to drive it forward. Thankfully we are already seeing signs of this happening.
Nick: I also see a confusion between content management, information management, social networking, and other elements of KM. Each of these is pulling in a different direction, and there is no integrating model to unify them. I also see a tendency to apply western Km theories to non-western cultures.
Tom: There is very significant confusion between content management, information management, social networking , web 2.0 etc etc which is leading to what I would term as an ‘un informed buyer’; they ask for ‘knowledge management’ but they don’t know what it is, what it can do and more especially what they want it to do for them. I am not suggesting we need a global definition of ‘knowledge management’ that would be too hard but a better understanding of what each of the other terms mean.
Forcing western models of KM on non western cultures is leading to disappointing results which could backfire on all future km projects. If a lot of organizations say ‘it didn’t work for us’ people will only hear that message, they won’t think to ask, why not?
How organizations can use Knowledge Management to improve their competitiveness and optimize their businesses results? And what are the main expected benefits?
Nick: Introduce a Knowledge Management Framework. The KM framework approach developed at Knoco is our compilation of nearly 20 years of experience in this field, and represents what we believe is the best approach. The framework is described on the wiki and the website
Introducing a framework is the key at corporate level, introducing knowledge management plans is key at project level
Benefits vary from organization to organization, but may include:
What are your recommendations to start an effective Knowledge Management project and its successful roll-out?
Nick: These recommendations are fully documented in our wiki, and again represent our experience over the years. A very brief summary would be :
In your opinion, what are the major hurdle to overcome and the pitfalls to avoid?
Nick: The 7 most common pitfalls are in this blog post. In summary these are :
Nick: the major cultural hurdles are in this blog post. In summary these are :
The main missing enabling and elements are mentioned here.
Nick: Most common enablers :
Most common missing elements :
Do you think there are cultural specificities on Knowledge Management maturity depending on your geographical location?
A short overview is below :
|Maturity of KM||Culture||Approach to KM|
|USA||V high||High individuality, low power distance||Heavily technology-focused|
|UK||V high||High individuality, low power distance||Communities of practice, learning from experience|
|Scandinavia||V high||Moderate individuality, very low power distance||Communities of practice, learning from experience|
|India||Medium||High power distance||Totally dominated by portals|
|Middle east||Medium to low||Very high power distance, low individuality||Early days, but looks like rigid systems focused on learning and on knowledge ownership, dominated by experts and heirarchy|
|Indonesia/Malaysia /Thailand||Medium to low||Low individuality, high power distance||A portal–led approach|
|China||Very low||Low individuality, high power distance||Impossible to say yet|
|Japan, Singapore||High||Low individuality, high power distance||Relationship focused|
|Brazil/Argentina/Chile||moderate||med power distance, low individuality||Expert-dominated|
|Australia||High||High individuality, low power distance||Based on relationships and storytelling|
Source : Knoco, About Knowledge Management